IS SHIPPING FREE?
Yes, we never charge for shipping unless user wants expedited shipping service.
Shipping time vary due to:
- The size and weight of the item.
- Which warehouse the item is being shipped from.
- Which shipping carrier is used. We always try to use the fastest carrier for each order.
Estimated shipping time to the US: 5 to 17 days
Estimated shipping time to the rest of the world: 2 to 3 weeks
Extraordinary events, such as Covid 19, may extend these shipping times.
WHERE DO YOU SHIP FROM?
Though we have access to warehouses all over the world, we usually ship from warehouses located in the US. We always try to ship from the warehouse with the fastest shipping time for each order.
Since the warehouses, we work with are so large, a processing time of 1 to 5 days is needed to prepare your item for shipment.
As a general rule, add 5 days to the shipping time to get the estimated total delivery time for your order.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different warehouse. We always try to use the warehouse that will get the parts of your order to you in the shortest amount of time.
If an item is popular and on back order, we might ship each of your items at different times, in different packages. This makes sure you get each part of your order in the fastest time possible.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All orders are sent with insured shipping and handling.
Though please bear in mind that once your order leaves our warehouse we are at the mercy of the postal carriers. If your order does get stuck at customs, sent back, or lost in transit, we apologize, but as your order is insured, we will send a replacement to you. If you have not received your order after your estimated shipping time has elapsed, please contact us at Horizoncare.firstname.lastname@example.org.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Maybe! The prices displayed on our site are tax-free in USD. This means you may be liable to pay customs duties and taxes if you are ordering from outside the US. This usually only happens if the item you ordered is valued at more than $400 USD, or is a heavier item.
These import taxes, duties and related customs fees may be charged once your order arrives at your door and are determined by your local customs office. Payment of these charges and taxes are your responsibility and cannot not be covered by us. We cannot be held responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
RETURNS & EXCHANGES
Customer satisfaction is our first priority - we want you to love your The Horizoncare.in as much as we do. We inspect each and every item before it ships from our warehouse, and we will not send items that aren't in perfect condition.
Please note: The Horizoncare.in is not responsible for minor cosmetic damages, such as, but not limited to, scuffs or small dents, which can sometimes occur during shipping. We take every precaution while packing your items to ensure they arrive safely. Minor cosmetic damages due to rough shipping are rare, but can happen. If it does happen, please notify us immediately and send photos for us to review: email@example.com
If you wish to return your item you must notify us within 7 days of receiving your shipment.
To return an item purchased online at the horizoncare.in, we require:
- Full name and order number, proof of purchase (such as your payment confirmation email).
- The item must be un-used, and in the same condition that you received it..
- Item MUST be returned in its original packaging.
- The customer is responsible for return shipping costs.
Once your item is received at our warehouse and inspected, our team will send you an email to notify you that we have received your returned item, and inform you if the refund was approved.
If the refund is approved, we will process the refund for the product, minus the shipping costs and a credit will automatically be applied to your credit card or original method of payment – within 3 to 5 business days. You will receive a refund notification by email.
Used products are not eligible for return or exchange.
Custom engraved and custom decal items are final sale.
If there is an error, or the customer receives not what they had originally ordered, they may be able to replace their order for free.
To be eligible to receive a replacement, the customer has to notify us within 7 days from the time they received their product & show us proof of purchase.
We are not obliged to give a replacement if the customer enters their shipping information incorrectly. We encourage you to double check your address and personal information – before placing your order. In the worst-case scenario, we can change your shipping information, but you must notify us within 24 hours.
If you ordered the wrong product, our policy remains the same. You may cancel or change your order information, but you must notify us within 24 hour. Once a product has already been shipped, it cannot be changed, and the return/exchange policy applies.
Contact us at Horizoncare.firstname.lastname@example.org.